Cancellation Policy
Cancellation & Refund Policy
Cancelations within 24 hours: Vendors are required to comply with all cancellation policies and must notify market staff via the designated text number prior to the start of the event if they are unable to attend. Failure to provide timely notice may result in immediate and permanent removal from all Fresh Markets events, without refund, credit, or transfer of any purchased dates.
2. Organizer Rights
1. How Cancellations and Credits Work
- Vendors cancel through the vendor dashboard: https://convene.markets/dashboard
- After cancellation, the applicable rebooking fee is assessed and the remaining balance is issued as account credit.
- Credits auto-apply to the next invoice for any event on the platform.
- Credits expire at the end of the calendar year. Unused credits are forfeited.
2. Fee Schedule and Eligibility
Timing of Request- What Counts-FeeOutcome
Within 24 hours of purchase
Refunds or date changes for the same booking
$15
Credit issued to account minus fee
15 or more days before event date
Date change
$25
Credit issued to account minus fee.
7–14 days before event date
Date change
$50
Approval required. Credit issued minus fee.
6 days or less before event date
Any change, credit, or refund
Not available
No changes, refunds, or credits
Notes:
- "Date change" includes moving a booked single date or adjusting a seasonal schedule.
- Refunds after 24 hours from purchase are not available for any reason.
3. Seasonal and Monthly Vendors
No refunds, credits, or date changes for missed dates or cancellations on seasonal or monthly plans.
4. Rain Dates
If an event has a pre-scheduled rain date and the vendor cannot attend, no refunds or credits are issued for that rain date.
5. Same-Day and On-Site Communication
For cancellations within 24 hours of the event, vendors must text or call 732-481-4691 with vendor name, business name, and the date(s) to cancel.
On-site managers may not monitor email during events. Use phone/text for urgent updates.
6. Enforcement
- Vendors who do not follow this policy may be denied future bookings.
- Multiple no-shows may result in cancellation of upcoming dates without refund or credit.
7. Contact
- Questions: team@asburyfresh.com
- Urgent within 24 hours of event: Text/Call 732-481-4691